What to Have Ready Before You Contact a Provider
This page helps you organise the information a provider will usually ask for. Nothing is sent from it and nothing is stored: the checklist is yours, for your own use. It does not assess your circumstances, match you to a provider or guarantee acceptance, availability, a vehicle, payment or recovery.
Nothing is sent from this page.
Use the checklist for your own preparation. Before giving personal details to any provider, check who will receive them, how they will be used and what you are agreeing to. You can always contact your own insurer or the at-fault insurer directly, free of charge.
See how credit hire is regulated →Describe capability before make and model.
Record what your own vehicle is, whether it is safe to drive, who and what you regularly carry, the journeys you need to make, transmission needs and any work, accessibility or charging constraint.
A family SUV shown here is only a class illustration. Preparing your details creates no entitlement to that make, model or vehicle class.
Why class, rate and duration all get tested§ 01What information is usually needed?
You may be asked for your name and contact details, the accident date and location, what happened, whether the other driver is identifiable and insured, and whether fault is admitted or disputed. Vehicle details also matter: make, model, damage status, whether it is driveable, and why you need a replacement.
The clearest cases usually involve an identifiable, insured driver at fault and a genuine need for a vehicle. You can read more on am I eligible.
§ 02What should I do with the checklist?
Keep it for conversations with your own insurer, the at-fault insurer or a provider you choose. Ask what vehicle may be offered, which agreement applies and what happens if liability or charges are disputed. Nothing on this page guarantees acceptance, payment, a vehicle or recovery of hire charges.
Preparation complete?
Keep the information for your own insurer or another provider. Nothing has been submitted here. Compare the routes and their different vehicle, cost and agreement terms before deciding.