Contact
Our contact route is temporarily unavailable. We are not taking enquiries while it is closed, and no page here collects your details. In the meantime you can deal with your own insurer or the at-fault insurer directly, free of charge — nothing on this site needs to sit between you and them.
Contact is temporarily unavailable
We publish no telephone number and no email address, and no page on this site collects your personal details. There is an enquiry form further down, but it is disabled. We will not open a contact route until we can say exactly who receives what you send and what happens to it.
Enquiry form
You cannot send an enquiry from this page yet. The form is disabled and does not collect or send your details. Please use the contact details on your existing paperwork if you need help with an ongoing matter.
Routes you can use today, free of charge
Your own insurer. Your policy documents or insurance certificate carry the claims number. Your insurer can tell you what your policy covers, whether a courtesy car is included, and how a non-fault claim would be handled.
The at-fault driver's insurer. If you have the other driver's insurance details you can contact that insurer directly about a replacement vehicle and repairs. You do not need to pay anyone to make that call. Our page on credit hire compared with your own insurance explains the difference between the two routes.
If your vehicle is unsafe or you are stranded. Contact your insurer's emergency line or the recovery service named in your policy. In an emergency, contact the emergency services.
If you want to complain about a regulated firm. Complain to the firm first; if it does not resolve matters, our complaints page explains the ombudsman route.
What we do while contact is closed
We keep publishing: the case law tracker, the rates methodology and the guides. What we cannot do from here is look at your accident. We do not assess, fund or run claims, we cannot tell you whether you qualify for anything, and nothing on this site is advice on your individual case.
If you want to get your facts in order first, our preparation checklist stays on your own device — nothing is sent from it.